State Farm® Insurance Agent Zach Ibanez

"I switched over from Allstate. Zach has been a great agent, very informative and knows his stuff. I switched over my homeowners and even picked up an umbrella policy highly recommended triple AAA plus plus"

"I was a loyal State Farm customer for 7 years with zero complaints or claims. That ended this month. My auto policy for (2) cars was renewed in September, and I was told my bill would be around $243. Imagine my surprise when $381.13 was pulled from my account on 9/24 through autopay. Biggest scam ever. Lesson learned, I will never trust that again. When I reached out, Miguel, an agent I’ve dealt with before, admitted he couldn’t even explain where the extra $138 came from. I called 3 days in a row for answers, promised call backs that never happened. Every call to the office was initiated by ME and not them. On the final day, after being transferred through corporate, I spoke with Zach. Instead of helping, he told me to calm down, laughed at me, and kept repeating my name in a dismissive tone. Completely unprofessional and insulting. No surprise, Zach was no help at all. I went back to corporate and filed an official complaint. So let me get this straight: you allow your agents to laugh at loyal customers, ignore them, and fail to explain where $138 came from? Absolutely unacceptable. And by the way, save yourself the stress and don’t trust the Drive Safe & Save device. That was pushed on me last year by none other than Zach, and it’s just another scam. When I spoke to the woman from corporate, she didn’t even see it on my bill. It’s supposed to save you money but in my experience it increased the bill. She also mentioned that “I” supposedly made policy changes to a 2008 vehicle that I wasn’t even driving but only kept insured to do the work. Why would I ever make changes to that? As of now, I’ve canceled all of my auto policies. Check out literally any other company and you will save money and avoid this kind of treatment. I’m reluctantly keeping my condo insurance for now, but I no longer trust State Farm. After this experience, I did research. Turns out I’m not alone. Longtime customers with decades of loyalty have their claims denied. Former employees even say go anywhere but here, they’ll abuse you. When I told the corporate rep that requiring an agent is just a way to sell it as a “family feel,” I called it what it is, total BS. We laughed, but honestly, there’s nothing funny about my experience. If you do decide to go with State Farm, research the agents carefully, but don’t be fooled—there’s a snake everywhere. And if you end up here and are unhappy, know that you can switch agents. Call corporate, they will actually assist you and do more than the local office ever has. Here’s your warning: R U N! Good luck. I’ll also be attaching a lovely text message from Zach so people can see exactly how this office treats customers."

"Best prices all around and made the process of shopping for cars easy. He’s a very patient and kind person and I would highly recommend him to anyone."

"I can't speak highly enough about my experience working with Zach Ibanez. It is very easy to say "above and beyond" about anyone but Zach truly, truly did just that. He went above and beyond, and stepped outside of his normal job duties to help me navigate a difficult situation. His dedication, professionalism, and attention to detail truly stood out and he saved the day. Zach took the time to understand my needs, kept me informed every step of the way, and made sure I felt supported throughout the entire process. It’s rare to find someone so committed to ensuring their clients are genuinely taken care of. I’m incredibly grateful for his help and would absolutely recommend him to anyone looking for someone who’s not only knowledgeable but also genuinely cares."

"Zach is absolutely wonderful to talk to, he really tries to get you the best rates, and makes the entire experience something to actually look forward to! I adore this guy and HIGHLY recommend him!!!!"

"I have gotten quotes from Zach for my entire family and the process is always quick and easy! Highly recommend."

"Zach was very helpful in answering all of my questions in areas I didn’t know much about. He was very professional, polite, and easy to work with."

"This is the laziest insurance agent I’ve seen in my life. He doesn’t care about you at all. He kept increasing my premium without any valid reason. When I decided to move to a different company I had to contact him to cancel my homeowner policy and then my car policy. He confirmed that the cancellation was completed and after one month I realized that he didn’t do anything and the insurance charged my credit card. I can understand that some times people may forget but he did it twice: once for my homeowner policy and a month later for my car policy. I contacted him but he ignored my emails. He made my life harder because I had to file two complaints one to State Farm and another one to my bank but still not sure whether I will be able to get my money back. I don’t recommend him at all. They are many professional insurance agents in the area why you should work with the laziest one."

"Hasta cuanto vehiculos puedo asegurar ?"

"Good people here! ⭐⭐⭐⭐⭐"

"Paul was a great help with getting me a new policy and saving me money, he had an answer for all my questions."

"great service"

"We chose State farm here in Bristol on Middle Street we were very happy with Paul when the way he handled things with both our car and home and we look forward to bringing more business to them Thank you for your professionalism"

"Great service very polite very professional Paul is the gentleman that took care of us if I could leave more than five stars I definitely would Will definitely be back for more Thank you for your service"

"Zach and his staff are courteous, efficient and always available to help when needed, it also doesn't hurt that they are honest and upfront and will always get you the best price possible. It has been a pleasure working with Zach and his team since the day I signed up with them."

"Hands down the best insurance agency around. When I moved to the area a few years back, Zach Ibanez was super helpful and informative with different types of coverage and made sure I was comfortable with what I picked. Highly recommended 👍"

"Absolutely the best insurance agency I’ve ever dealt with. Zach leads an amazing team and he’s equally professional and personable. They have the best rates around and excellent accommodations. I’m really lucky to have found Zach and the State Farm team!"

"Aaliah helped us to get both Auto and Home insurance policies. She did all the research and within 20 minutes we were all set 👍 For better coverages than our previous policies and savings of over $900/year Outstanding!!"

"I just spoke with Paul and he save me over 1800 a year on my auto policy with better coverage from my previous ins. It definitely pays to shop around. Thank you Paul"

"I had the fortunate pleasure to work with Zach Ibanez. Not only was he super professional, he was also very upfront and honest about my quote. So much that although I was quoted a lesser premium elsewhere; I decided to transfer over to State Farm because I was highly impressed."

"Yo Ysrael también estoy agradecida de que tu me presentará estos agentes porque me siento muy bien y todas mis problemas se soluciona gracias a esta personas ellos son los mejores."

"Very professional and helped me save a lot of $$$. Definitely recommend them! Thanks Statefarm!"

"Pues la mejor me siento agusto y representado por alguien sabes entender lo.que necesito y me ayuda lo recomiendo como hispano el mejor trato eso lo puedo asegurar y lo mejor se habla español."

"Easy, fast, good costumer service, talk with Zach he’s great!"

"My experience in this office is bad and inappropriate. Please don't make the mistake of wasting your money and time. The employee Ashey gave me an unprofessional, lousy and very disrespectful treatment; the words she said were "I don't get paid to listen to people's attitudes and that's why I speak to you with attitude". She made a mistake, I added a new vehicle, they gave me a price and they never put it in the system. Later in more than two occasions checking my bank account, I see that they were overcharging me and I called to verify. Supposedly they fixed it, over time I check again and I realized that they were charging much more than the contract said. The surprising thing is that they don't tell you anything so you don't notice, if I don't call they don't call you. What the employee Ashley told me is i need to change of insurance company(the one she is working). Wouldn't let me talk to Zach Ibanez because he was too busy to talk to me. I don't recommend this place so you don't go through. Really bad customer service. Les voy a contar mi experiencia en esta oficina para que no comentan el error de perder su dinero y tiempo. La empleada Ashey me dio un trato no profesional, pesimo y muy irrespetuoso; sus palabras fueron "A mi no me pagan para eschuchar actitudes de la gente y por eso te hablo con actitut". Ella cometio un error, yo anadi un vehiculo nuevo, me dieron un precio nunca lo pusieron en sistema y en mas de dos ocasiones verificando mi cuenta bancaria es que veoque me estaban cobrando de mas y llame para verificar.Supuestamente lo arreglaron, con el tiempo vuelvo a verificar y me di cuenta que estaban cobrando mucho mas que el contrato. Lo sorprendente es que no te dicen nada para que no te des cuenta, si yo no llamo ellos no lo hacen. La empleada Ashley lo que me dijo es que me cambie de compania de seguro. Y no me dejo hablar con Zach Ibanez por que estaba muy ocupado para hablar conmigo. No les recomiendo este lugar para que no pasen por lo que yo estoy pasando. Mucho cuidado."