State Farm® Insurance Agent Zach Ibanez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dorota Sarnacki
December 22, 2023
"I have gotten quotes from Zach for my entire family and the process is always quick and easy! Highly recommend."
Gabriela Maj
December 1, 2023
"Zach was very helpful in answering all of my questions in areas I didn’t know much about. He was very professional, polite, and easy to work with."
"Hey Gabriela, thanks for the review! We are always available if you need us. We appreciate the kind words! "
Abdou Sakti
October 4, 2023
"This is the laziest insurance agent I’ve seen in my life. He doesn’t care about you at all. He kept increasing my premium without any valid reason. When I decided to move to a different company I had to contact him to cancel my homeowner policy and then my car policy. He confirmed that the cancellation was completed and after one month I realized that he didn’t do anything and the insurance charged my credit card. I can understand that some times people may forget but he did it twice: once for my homeowner policy and a month later for my car policy. I contacted him but he ignored my emails. He made my life harder because I had to file two complaints one to State Farm and another one to my bank but still not sure whether I will be able to get my money back. I don’t recommend him at all. They are many professional insurance agents in the area why you should work with the laziest one."
"Hi Abdelilah, we don’t typically have issues with cancellations. It’s seems as though a number of request came through online and we processed them as they came in. It looks like everything is cancelled accordingly. If there are any future questions you might have give us a call at the office! "
Reyven Cabanillas castro
September 7, 2023
"Hasta cuanto vehiculos puedo asegurar ?"
"Buenas! No hay un límite. Contactarnos para una cuota! "
Yanira Montanez
June 8, 2023
"Good people here! ⭐⭐⭐⭐⭐"
"Thanks Yanira!"
Ahmad Alnass
March 30, 2023
"Paul was a great help with getting me a new policy and saving me money, he had an answer for all my questions."
"Ahmad, you’re the perfect match for my team and I. We appreciate you and your family trusting our team to handle your insurance needs. - Zach"
Heather Patterson
March 22, 2023
"great service"
"Heather, our team is pleased to hear your positive feedback! Thank you for sharing. - Zach"
Shelly LaRose
February 10, 2023
"We chose State farm here in Bristol on Middle Street we were very happy with Paul when the way he handled things with both our car and home and we look forward to bringing more business to them Thank you for your professionalism"
"We appreciate you trusting us with your insurance. It was a pleasure working with you!"
Pogos Designs
February 3, 2023
"Great service very polite very professional Paul is the gentleman that took care of us if I could leave more than five stars I definitely would Will definitely be back for more Thank you for your service"
"Thanks so much for the compliment! It was a pleasure working with you."
Mike Bond
November 9, 2022
"Zach and his staff are courteous, efficient and always available to help when needed, it also doesn't hurt that they are honest and upfront and will always get you the best price possible. It has been a pleasure working with Zach and his team since the day I signed up with them."
"Mike, thank you for giving my team and I the opportunity to serve your insurance needs! You're a top notch customer who deserves the best from us each day! Thank you! - Zach"
rdohoney
September 29, 2022
"Hands down the best insurance agency around. When I moved to the area a few years back, Zach Ibanez was super helpful and informative with different types of coverage and made sure I was comfortable with what I picked. Highly recommended 👍"
"Hello, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Zach"
Julie Martin
September 29, 2022
"Absolutely the best insurance agency I’ve ever dealt with. Zach leads an amazing team and he’s equally professional and personable. They have the best rates around and excellent accommodations. I’m really lucky to have found Zach and the State Farm team!"
"Julie, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Zach"
Insanely Great!
September 28, 2022
"Aaliah helped us to get both Auto and Home insurance policies. She did all the research and within 20 minutes we were all set 👍 For better coverages than our previous policies and savings of over $900/year Outstanding!!"
"Hello, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Zach"
Joann Trelli
September 21, 2022
"I just spoke with Paul and he save me over 1800 a year on my auto policy with better coverage from my previous ins. It definitely pays to shop around. Thank you Paul"
"Joann, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Zach"
Rie Palmares
September 1, 2022
"I had the fortunate pleasure to work with Zach Ibanez. Not only was he super professional, he was also very upfront and honest about my quote. So much that although I was quoted a lesser premium elsewhere; I decided to transfer over to State Farm because I was highly impressed."
"Rie, it's so wonderful to hear how much you appreciate me and my team! We do care about our customers and we work with each one individually to customize solutions. Thank you for your thoughtful review! Call us anytime. - Zach"
Nicol Rodríguez
August 24, 2022
"Yo Ysrael también estoy agradecida de que tu me presentará estos agentes porque me siento muy bien y todas mis problemas se soluciona gracias a esta personas ellos son los mejores."
"Nicol, Gracias por elegir nuestra agencia para atender sus necesidades de seguros. ¡Estamos muy felices de tenerte con nosotros! - Zach"
melissa day
August 20, 2022
"Very professional and helped me save a lot of $$$. Definitely recommend them! Thanks Statefarm!"
"Thank you for sharing this awesome feedback, Melissa. The best compliment my team and I can get is being recommended to others! Call us anytime. - Zach"
Ysrael Hernandez
August 17, 2022
"Pues la mejor me siento agusto y representado por alguien sabes entender lo.que necesito y me ayuda lo recomiendo como hispano el mejor trato eso lo puedo asegurar y lo mejor se habla español."
"Ysrael, ¡esto hizo mi dia! Gracias por compartir. Siempre estoy aquí para ayudar y ofrecer cualquier asistencia que pueda necesitar. - Zach"
Tamires Pfund
July 15, 2022
"Easy, fast, good costumer service, talk with Zach he’s great!"
"Tamires, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Zach"
Vickiana Almodovar
January 21, 2022
"My experience in this office is bad and inappropriate. Please don't make the mistake of wasting your money and time. The employee Ashey gave me an unprofessional, lousy and very disrespectful treatment; the words she said were "I don't get paid to listen to people's attitudes and that's why I speak to you with attitude". She made a mistake, I added a new vehicle, they gave me a price and they never put it in the system. Later in more than two occasions checking my bank account, I see that they were overcharging me and I called to verify. Supposedly they fixed it, over time I check again and I realized that they were charging much more than the contract said. The surprising thing is that they don't tell you anything so you don't notice, if I don't call they don't call you. What the employee Ashley told me is i need to change of insurance company(the one she is working). Wouldn't let me talk to Zach Ibanez because he was too busy to talk to me. I don't recommend this place so you don't go through. Really bad customer service. Les voy a contar mi experiencia en esta oficina para que no comentan el error de perder su dinero y tiempo. La empleada Ashey me dio un trato no profesional, pesimo y muy irrespetuoso; sus palabras fueron "A mi no me pagan para eschuchar actitudes de la gente y por eso te hablo con actitut". Ella cometio un error, yo anadi un vehiculo nuevo, me dieron un precio nunca lo pusieron en sistema y en mas de dos ocasiones verificando mi cuenta bancaria es que veoque me estaban cobrando de mas y llame para verificar.Supuestamente lo arreglaron, con el tiempo vuelvo a verificar y me di cuenta que estaban cobrando mucho mas que el contrato. Lo sorprendente es que no te dicen nada para que no te des cuenta, si yo no llamo ellos no lo hacen. La empleada Ashley lo que me dijo es que me cambie de compania de seguro. Y no me dejo hablar con Zach Ibanez por que estaba muy ocupado para hablar conmigo. No les recomiendo este lugar para que no pasen por lo que yo estoy pasando. Mucho cuidado."
"Vickiana, I understand your review and frustration. You have been a customer of ours for 3+ years and have never had an issue with you nor you with us. I understand there was a miscommunication which led to some frustration on both sides. We do appreciate your years of business and of course understand if you decide to switch agents. Thank you for your feedback and again for your years of patronage. Vickiana, entiendo tu crítica y frustración. Ha sido cliente nuestro durante más de 3 años y nunca ha tenido un problema con usted ni usted con nosotros. Entiendo que hubo una falta de comunicación que provocó cierta frustración en ambos lados. Apreciamos sus años de patrocinio y, por supuesto, entendemos si decide cambiar de agente. Gracias sus años de patrocinio."
L S
September 16, 2021
"Great customer service!"
"Hi, thank you for your business! - Zach"
Ahcene
September 9, 2021
"Zach and the staff are very friendly, professional and helpful. Always there to answer questions, and give recommendations."
"Hello, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Zach"
Paul Krusko II
September 9, 2021
"Zach and Jeromy are very helpful with helping me on a quote. I highly suggest giving them a call. His team is very knowledgeable and taught me stuff about my policy that any other company wouldn’t tell me about. - Paul"
"Hello, I’m grateful for our customers who share feedback with us! We will always provide you with the best customer service experience possible! We appreciate your business! - Zach"
Stav Fran
March 6, 2021
"Zach and his team are the BEST!!!! I don't think that there's an Insurance Agent and Agency that has lower prices... Everyone there is very friendly & courteous I really recommend you insure with Zach & State Farm Insurance Co. Very easy to get to and close to my house"
"Stav, I greatly appreciate the time you took to share your kind feedback with us! Your recommendation of our team and agency is awesome! Thanks! - Zach"
Lisa
March 3, 2021
"I am always taken care of immediately when I need anything from state farm. Best insurance company I've had and Zack Ibanez is a terrific agent. I recommend the company to everyone."
"Lisa, Thank you for choosing our agency to keep you covered! We appreciate your business and hope to serve your insurance needs for a lifetime! - Zach"