State Farm® Insurance Agent Zach Ibanez

"This is the laziest insurance agent I’ve seen in my life. He doesn’t care about you at all. He kept increasing my premium without any valid reason. When I decided to move to a different company I had to contact him to cancel my homeowner policy and then my car policy. He confirmed that the cancellation was completed and after one month I realized that he didn’t do anything and the insurance charged my credit card. I can understand that some times people may forget but he did it twice: once for my homeowner policy and a month later for my car policy. I contacted him but he ignored my emails. He made my life harder because I had to file two complaints one to State Farm and another one to my bank but still not sure whether I will be able to get my money back. I don’t recommend him at all. They are many professional insurance agents in the area why you should work with the laziest one."

"Zach and his staff are courteous, efficient and always available to help when needed, it also doesn't hurt that they are honest and upfront and will always get you the best price possible. It has been a pleasure working with Zach and his team since the day I signed up with them."

"I had the fortunate pleasure to work with Zach Ibanez. Not only was he super professional, he was also very upfront and honest about my quote. So much that although I was quoted a lesser premium elsewhere; I decided to transfer over to State Farm because I was highly impressed."

"My experience in this office is bad and inappropriate. Please don't make the mistake of wasting your money and time. The employee Ashey gave me an unprofessional, lousy and very disrespectful treatment; the words she said were "I don't get paid to listen to people's attitudes and that's why I speak to you with attitude". She made a mistake, I added a new vehicle, they gave me a price and they never put it in the system. Later in more than two occasions checking my bank account, I see that they were overcharging me and I called to verify. Supposedly they fixed it, over time I check again and I realized that they were charging much more than the contract said. The surprising thing is that they don't tell you anything so you don't notice, if I don't call they don't call you. What the employee Ashley told me is i need to change of insurance company(the one she is working). Wouldn't let me talk to Zach Ibanez because he was too busy to talk to me. I don't recommend this place so you don't go through. Really bad customer service. Les voy a contar mi experiencia en esta oficina para que no comentan el error de perder su dinero y tiempo. La empleada Ashey me dio un trato no profesional, pesimo y muy irrespetuoso; sus palabras fueron "A mi no me pagan para eschuchar actitudes de la gente y por eso te hablo con actitut". Ella cometio un error, yo anadi un vehiculo nuevo, me dieron un precio nunca lo pusieron en sistema y en mas de dos ocasiones verificando mi cuenta bancaria es que veoque me estaban cobrando de mas y llame para verificar.Supuestamente lo arreglaron, con el tiempo vuelvo a verificar y me di cuenta que estaban cobrando mucho mas que el contrato. Lo sorprendente es que no te dicen nada para que no te des cuenta, si yo no llamo ellos no lo hacen. La empleada Ashley lo que me dijo es que me cambie de compania de seguro. Y no me dejo hablar con Zach Ibanez por que estaba muy ocupado para hablar conmigo. No les recomiendo este lugar para que no pasen por lo que yo estoy pasando. Mucho cuidado."

"Zach and his team are the BEST!!!! I don't think that there's an Insurance Agent and Agency that has lower prices... Everyone there is very friendly & courteous I really recommend you insure with Zach & State Farm Insurance Co. Very easy to get to and close to my house"

"Zach has been extremely helpful in every way from answering all my questions as a first time policy holder to solving issues I had come upon with my billing and account. He’s found me the absolute best rates and ways to save. I highly recommend Zach for anyone looking for any new policies!"